Sime Darby Plantation and Nestlé To ‘Elevate’ Workers’ Well Being With Enhanced Grievance Reporting SolutionSime Darby Plantation and Nestlé To ‘Elevate’ Workers’ Well Being With Enhanced Grievance Reporting SolutionSime Darby Plantation and Nestlé To ‘Elevate’ Workers’ Well Being With Enhanced Grievance Reporting SolutionSime Darby Plantation and Nestlé To ‘Elevate’ Workers’ Well Being With Enhanced Grievance Reporting Solution
  • Who We Are
    • About Us
    • Sime Darby Plantation Worldwide
    • Our Journey
    • Our Products
    • Our Leaders
    • Our Awards and Recognitions
    • Corporate Governance
  • What We Do
    • Our Strategy
    • Our Businesses
  • Innovation
    • Overview
    • GenomeSelect™
    • Precision Agriculture
    • Automating Plantations
    • Eco-Solutions
    • Food Science
    • Innovation Challenge
  • Sustainability
    • Overview
    • Climate Action
    • Human Rights
    • Responsible Sourcing
    • Reports, Policies and Statements
  • Our People
    • Growing Together
    • Opportunities
    • What Do Our People Say?
    • Connect With Us
  • Investor Relations
    • Overview
    • Stock and Shareholder Information
    • Financial Information
    • Operational Information
    • Investor Resources
    • Analyst Coverage
    • ESG Index and Credit Ratings
    • Bursa Announcements
    • Annual Reports and Presentations
Procurement
#SDPnetzero

Sime Darby Plantation and Nestlé To ‘Elevate’ Workers’ Well Being With Enhanced Grievance Reporting Solution

  • Home
  • Press Releases and Public Updates
  • Sime Darby Plantation and Nestlé To ‘Elevate’ Workers’ Well Being With Enhanced Grievance Reporting Solution
7 November 2018

Sime Darby Plantation and Nestlé To 'Elevate' Workers' Well Being With Enhanced Grievance Reporting Solution

KUALA LUMPUR, 7 November 2018 - Sime Darby Plantation Berhad (SDP) and Nestlé today announce a collaboration on a programme to provide a highly enhanced helpline for SDP's plantation workers employed at the Company's estates in Malaysia. The goal of the helpline is to provide an effective avenue for workers to report on working conditions, recruitment, safety and other issues that might affect them directly or indirectly via a technology-enabled communication channel.

"Our collaboration with Nestlé echoes SDP's commitment in its Human Rights Charter to ‘provide access to remedy to anyone who is harmed where the business caused or contributed to that harm'. The enhanced helpline strengthens our existing established grievance procedures and whistle blowing channels which are already available to all of our employees and external parties," said SDP's Chief Sustainability Officer, Dr Simon Lord.

With multiple intake options, the new helpline will allow workers to choose the channel they feel most comfortable with, whether via SMS, Facebook Messenger or a toll-free number, staffed 7 days a week at peak call times, with messaging options for off-hours. The system's multi-language capability is expected to enhance communications, thus raising further understanding, accessibility and promoting trust in the use of the helpline among workers of different nationalities.

The helpline was co-developed by Responsible Business Alliance’s (RBA) Responsible Labour Initiative, of which Nestlé is a member, and by ELEVATE, which implements the world-class Amader Kotha helpline in Bangladesh. “We applaud Sime Darby Plantation’s and Nestlé’s leadership in supporting a truly robust external grievance mechanism for the palm oil sector,” said Heather Canon, Vice President of Worker Engagement at ELEVATE.

As the world’s largest producer of certified sustainable palm oil, plantation workers form the backbone of SDP's operations and approach towards sustainability. In Malaysia, SDP employs more than 39,000 in its Upstream operations, including foreign workers primarily from Indonesia, Bangladesh and Nepal.

“The well-being of our workers is extremely important to us. With this helpline, SDP undertakes to not only provide an effective channel for our workers to raise any issues they may have, but more importantly we want to ensure these issues are handled via clear protocols with consistent attention to follow-up and resolution to the fullest extent possible. The independent monitoring by a third party will accord a higher level of accountability for us to act on our workers' grievances,” added Dr Lord.

Magdi Batato, Nestlé Executive Vice President, Head of Operations, said: “This initiative marks another milestone in the implementation of the Nestlé action plan on labour rights in palm oil. We are very clear that human and labour rights abuses have no place in Nestlé’s supply chain. This is why we are committed to tackling this issue and helping drive positive change in the palm oil sector. ”

“We are working alongside other stakeholders including suppliers and we believe these ongoing efforts will help improve the lives of those affected by unacceptable practices,” he added.

In the long run, SDP and Nestlé aim to introduce and promote the helpline system to other players within the industry to address the challenges of managing issues related to their large labour force. The reach and exposure obtained through collective collaboration between plantation companies on this initiative could translate into enhanced data analytics, accurate benchmarking, and worker insights, as well as the opportunity to share solutions and best practices for macro-issues that may arise in the future.

This latest initiative is among SDP’s effort to fulfil its commitment on ‘No-Exploitation’ and reduce any risk of forced labour. These include, among others, SDP’s recruitment process which is conducted ethically and responsibly through the enforcing of no recruitment fee rule for its workers; ensuring workers are able to keep their own passports and personal documents; and providing working contracts that are clear and transparent in workers' native languages.

-End-

Share

Related posts

30 March 2023

Sime Darby Plantation to restore peat land with Malaysian Palm Oil Green Conservation Foundation


Read more
22 February 2023

Sime Darby Plantation welcomed US delegation to Carey Island operations


Read more
17 February 2023

Sime Darby Plantation chalks up higher FY2022 Net Profit of RM2.49 billion


Read more
WHO WE ARE

About Us
Sime Darby Plantation Worldwide
Our Journey
Our Products
Our Leaders
Our Awards and Recognitions
Corporate Governance

INNOVATION

Overview
GenomeSelect™
Precision Agriculture
Automating Plantations
Eco-Solutions
Food Science
Innovation Challenge

SUSTAINABILITY

Overview
Climate Action
Human Rights
Responsible Sourcing
Reports, Policies and Statements

INVESTOR RELATIONS

Overview
Stock and Shareholder Information
Financial Information
Operational Information
Investor Resources
Analyst Coverage
ESG Index and Credit Ratings
Bursa Announcements
Annual Reports and Presentations

WHAT WE DO

Our Strategy
Our Businesses

Web Design Company

MEDIA

Press Releases and Public Updates
Resource Centre
Notices

OUR PEOPLE

Growing Together
Opportunities
What Do Our People Say?
Connect With Us

CONTACT US

© Copyright Sime Darby Plantation Berhad.
All Rights Reserved.

Terms of Use Important Notice Personal Data Protection Act 2010

    #SDPnetzero



      This website uses cookies in order to offer you the most relevant information. Please accept cookies for optimal performance.



      By accessing this website, we may collect and process your personal data for various purposes. 


      Read More



      Accept

      Ignore


      Manage consent

      Privacy Overview

      This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
      Necessary
      Always Enabled
      Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
      CookieDurationDescription
      cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
      cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
      cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
      cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
      cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
      viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
      Functional
      Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
      Performance
      Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
      Analytics
      Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
      Advertisement
      Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
      Others
      Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
      SAVE & ACCEPT
    • How we use Cookies

      A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

      We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

      A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

      You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

      PDPA NOTICE

      Click to see the Personal Data Protection Act 2010.